30-day money-back guarantee
You have 30 days from receipt of your order to change your mind, with no need to give a reason. This goes beyond the 14-day legal withdrawal period.
How does it work?
Send an email to contact@nestiva.fr with your order number. We reply within 48 working hours and explain the next steps.
Refund
The refund is made to the payment method used for the order, within a maximum of 14 days from your approved request, including the original delivery costs.
Defective or damaged product
If your product arrives damaged or defective, send us a photo by email: we'll offer a replacement or a refund at no cost. You also benefit from the two-year legal guarantee of conformity.