Delivery
We deliver to mainland France. Every order ships with a tracking number, sent by email as soon as it is dispatched.
Delivery time: 4 to 7 working days.
Delivery cost: free on all orders.
30-day money-back guarantee
You have 30 days from receipt of your order to tell us you'd like a refund, with no need to give a reason. This goes beyond the 14-day legal withdrawal period.
For any request, contact us with your order number. We reply within 48 working hours and explain the next steps.
The refund is made to the payment method used for the order, within a maximum of 14 days.
Damaged product
If your tray arrives damaged, send us a photo within 7 days of receipt: we'll offer a replacement or a refund.